Politics

Ohio joins lawsuit against Uber over alleged deceptive practices

Ohio Attorney General Dave Yost is joining a multi-state lawsuit against Uber, alleging that the ride share giant engaged in deceptive practices.

The federal lawsuit pending in California says Uber misled customers, getting them to sign up for "free trials" that automatically rolled into paid subscriptions that were purposely difficult to cancel.

"Uber took consumers for a ride – and it wasn't what they signed up for," Yost said in a written statement. "A free trial shouldn't lead to a surprise bill, and canceling shouldn't become an exercise in frustration."

The lawsuit says more than 28.7 million Uber One subscriptions were sold since 2021. The service generated $935 million in revenue over two years.

Customers trying to cancel the service near the billing dates had to navigate up to 23 different screens, the lawsuit said.

Ohio joins 19 other states, the District of Columbia and the Federal Trade Commission in the case.

Uber One, marketed as a subscription, promises perks including $0 delivery fees and up to $25 in monthly savings. But the FTC said consumers reported paying delivery fees and not receiving the advertised savings.

The lawsuit says Uber enrolled consumers into the subscription without their knowledge and charged them before the trial ended.

Uber denied the allegations and said it does not sign up or charge consumers without their consent.

Information from Reuters is included in this report.